Shipping, Return, and Refund Policies
Please be aware that while we ship orders as quickly as we receive them, due to reasons that may be outside of our reach, all carrier delivery delays may be possible. Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
When will my order ship?
All orders placed Monday - Friday before 12 p.m. EST ship within 24 hours. All orders placed after the cut-off time will ship the following business day.
Orders placed during weekends, special promotions, and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
How does international shipping work?
We are currently only shipping within the continental US. Join our newsletter to stay informed.
How do I know that my order has been shipped?
Once your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
How do I track my order?
To look up the status of your order, log into your account or click through the tracking link enclosed in the order confirmation email.
Lost or Stolen Items Policy
What if my order gets lost or stolen and never arrives?
The risk of loss for products purchased is passed on to you upon our delivery to the carrier. Customers are responsible for providing accurate and complete shipping information when placing an order on our website. This information includes but is not limited to:
- Full name
- Shipping address
- Contact number
- Email address
We understand that incidents of theft may occur after an item has been marked as "delivered" by the carrier. This policy outlines our procedures in the unfortunate event that your item is stolen after delivery.
We rely on the delivery confirmation provided by our carriers to confirm the successful delivery of your items. Once an item is marked as "delivered" by the carrier, it is considered delivered, and our responsibility for the item ends.
If you believe that your item has been stolen after being marked as "delivered," please follow these steps:
- Verify the Delivery Address: Ensure that the shipping address provided during checkout matches the address where the item was delivered.
- Check with Neighbors: Check with neighbors, family members, or anyone who might have accepted the delivery on your behalf.
- Contact Local Authorities: In cases of theft, we recommend reporting the incident to your local law enforcement agency.
Reporting a Stolen Item
To report a stolen item, please contact email@example.com as soon as possible. We will provide any necessary information to support your claim with the carrier. You are responsible for filling the report.
Please note that the outcome of the investigation is subject to the carrier's policies and procedures, over which we have limited control.
Replacement or Refund
Once the carrier's investigation is complete and if the carrier determines that the item was indeed stolen after delivery, we will work with you to provide a replacement or a refund for the purchase price, at our discretion. Any such resolution will be handled on a case-by-case basis.
Returns & Refunds Policy
Our policy lasts 30 days for products that have not yet been opened.
If 30 days have gone by since your purchase, or you have opened any of your products, unfortunately, we can’t offer you a refund or exchange. This follows FDA regulations on all of our products due to hygiene and health protocols. However, if your product arrives damaged, we’ll absolutely replace it. And, if you're not sure about committing to the full size, feel free to try our Menage à Trois Mini.
If you're not completely happy with a purchase, just return it unopened and unused for a full refund within 30 days of purchase. Please email: firstname.lastname@example.org
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or fulfillment center.
Returns with proof of purchase including a receipt, invoice, order confirmation page, order details page, order emails, etc. will be refunded in the manner in which the original purchase was made. If the product has been opened and came originally damaged, we'll let you exchange or give you store credit for the current price excluding all applicable discounts, shipping charges, and any customs, duties, taxes, or additional fees that may have applied to your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Processing & Refunds
Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once a refund has been issued.
We will refund the price of the merchandise (excluding all applicable discounts, shipping charges, and any customs, duties, taxes, or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.